Last updated: 25th August 2026
Lumenata Design Services Limited respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use, store and protect personal information when you visit our website, contact us, register for an event, request information or engage us to provide lighting design and related services.
1. Who We Are
Lumenata Design Services Limited is a lighting design consultancy providing lighting design services.
For the purposes of UK data-protection law, Lumenata Design Services Limited is the controller of the personal information described in this policy.
Our contact details are:
Company: Lumenata Design Services Limited
Address: Unit 24, Dollywaggon Way, Preston, PR5 6EW
Email: [email protected]
Telephone: 01772 312 416
Company number: 15717224
ICO registration number: TBC
If you have questions about this policy or how we use your personal information, please contact us using the details above.
2. Personal Information We Collect
The personal information we collect depends on how you interact with us.
It may include:
Your name
Company or organisation name
Job title
Postal address
Email address
Telephone number
Details about your project, property or proposed development
Architectural drawings, plans, photographs and specifications that you provide
Correspondence between you and Lumenata
Information connected with quotations, contracts, invoices and payments
Event-registration details
Your communication and marketing preferences
Feedback, testimonials and survey responses
Technical information about your use of our website, such as your IP address, device, browser, pages visited and referral source
Any other information you choose to provide to us
Please avoid including unnecessary sensitive personal information when completing our forms or corresponding with us.
3. How We Collect Personal Information
We may collect personal information:
When you submit an enquiry through our website
When you contact us by telephone, email, social media or in person
When you request a quotation or engage our services
When you register for an event, presentation or CPD session
When you subscribe to marketing communications
When you work with us as a client, supplier, contractor or professional partner
When you provide project documentation, drawings or specifications
When you visit and interact with our website
From architects, interior designers, developers, contractors, consultants or other project participants
From publicly available sources, where appropriate
From professional networking and referral contacts
Where another person provides your information to us, they should have the authority or appropriate basis to do so.
4. How and Why We Use Personal Information
We may use personal information for the following purposes.
Responding to enquiries
We use your contact details and enquiry information to respond to questions, discuss potential projects and provide requested information.
Our lawful basis will usually be taking steps at your request before entering into a contract or our legitimate interest in responding to business enquiries.
Providing our services
We use information to prepare proposals, develop lighting designs, source products, coordinate project work, provide technical support and fulfil our contractual obligations.
Our lawful basis will usually be the performance of a contract or taking steps before entering into a contract.
Managing client and supplier relationships
We use information to communicate with clients, professional advisers, suppliers, manufacturers, contractors and other project participants.
Our lawful basis will usually be contractual necessity or our legitimate interest in managing projects and business relationships.
Processing transactions and maintaining records
We may use personal information to issue quotations and invoices, receive payments, maintain accounting records and comply with tax and financial obligations.
Our lawful basis may be contractual necessity, compliance with a legal obligation or our legitimate business interests.
We do not normally collect or store full payment-card details directly. Payments may be processed by third-party payment providers where applicable.
Event and CPD registration
If you register for an event, seminar or CPD session, we use your information to administer your registration, communicate event information and manage attendance.
Our lawful basis will usually be taking steps at your request, fulfilling our agreement with you or our legitimate interest in organising the event.
Marketing communications
Where permitted, we may send information about our services, projects, events, news or other relevant developments.
We will use consent where consent is required. In some business-to-business circumstances, we may rely on our legitimate interests where the law permits us to do so.
You can unsubscribe at any time by using the unsubscribe facility in a marketing message or contacting [email protected].
Unsubscribing from marketing will not prevent us from sending necessary communications about an active enquiry, contract, project or event registration.
Improving our website and services
We may analyse website usage, enquiries and feedback to understand how people use our website and improve our services.
Our lawful basis may be our legitimate interest in operating and improving our business. Where non-essential cookies or similar technologies are involved, we will obtain consent where required.
Protecting our business and complying with the law
We may use information to prevent fraud, maintain security, resolve disputes, establish or defend legal claims and comply with legal or regulatory requirements.
Our lawful basis may be compliance with a legal obligation or our legitimate interests in protecting our business and legal rights.
5. Our Lawful Bases
Under UK data-protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may rely upon:
Consent: You have given clear permission for a particular use.
Contract: The use is necessary to perform a contract with you or take steps at your request before entering into one.
Legal obligation: The use is necessary for us to comply with the law.
Legitimate interests: The use is reasonably necessary for our business or another party’s legitimate interests and is not overridden by your rights and interests.
Legal claims: In limited circumstances, the use may be necessary to establish, exercise or defend legal claims.
Where we rely on consent, you may withdraw it at any time. This will not affect processing that took place before consent was withdrawn.
6. Sharing Personal Information
We may share personal information where reasonably necessary with:
Employees, workers and authorised representatives of Lumenata
Architects, interior designers, developers, contractors, consultants and other members of a project team
Lighting manufacturers, suppliers and distributors
Our sister companies, Luxle Lighting Supplies Limited and Illorion Limited, where product sourcing or supply is required
Website, CRM, cloud-storage, email and IT service providers
Event venues and event-service providers
Accountants, insurers, solicitors and other professional advisers
Payment-service providers
Analytics and website-service providers, subject to applicable consent requirements
Government bodies, regulators, courts, law-enforcement agencies or other authorities where required
A purchaser, investor or adviser involved in a proposed sale, restructuring or transfer of our business
We only share information where there is an appropriate reason to do so. Service providers acting on our behalf are expected to protect personal information and use it only for the agreed purposes.
We do not sell personal information to third parties.
7. International Transfers
Some of our technology or service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps intended to ensure that it receives an appropriate level of protection. Depending on the destination and provider, these steps may include:
Relying on UK adequacy regulations
Using approved contractual safeguards
Completing relevant transfer-risk assessments
Applying additional technical or organisational protections where appropriate
You may contact us if you would like further information about the safeguards used for a particular transfer.
8. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and reporting requirements.
Our retention periods depend on the type of information and our relationship with you. They may include:
General enquiries: 6 years
Unsuccessful quotations or prospective-project information: 6 years
Client and project records: 10 years
Contracts, invoices and financial records: 10 years
Event-registration records: 10 years
Marketing records: until you unsubscribe, object or the information is no longer required, subject to retaining a limited suppression record to respect your preference
When information is no longer required, we will delete it, anonymise it or securely dispose of it.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and support marketing activities.
Some cookies are essential for the website to function. Where required, we will ask for permission before placing non-essential analytics or marketing cookies.
10. Data Security
We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who need it for legitimate business purposes. They are required to handle the information securely and confidentially.
No internet-based service is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted online.
11. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how your information is used
Object to certain uses of your information, including direct marketing
Ask for certain information to be transferred to you or another organisation
Withdraw consent where we rely on consent
Complain about how your information has been handled
These rights are not absolute and may be subject to legal exceptions.
To exercise a right, contact us at [email protected]. We may need to request information to confirm your identity before responding.
You will not normally be charged for exercising your rights. However, the law may permit us to charge a reasonable fee or refuse a request that is clearly unfounded or excessive.
12. Complaints
Please contact us first if you have concerns about how we handle your personal information. We will try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:
Website: https://ico.org.uk
Telephone: 0303 123 1113
13. Third-Party Websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reading the privacy policy of any external website you visit.
14. Children’s Information
Our website and services are not directed at children, and we do not knowingly collect personal information from children through the website.
If a project or event requires us to process information relating to a child, we will consider the additional protections required by law.
15. Changes to This Privacy Policy
We may update this privacy policy when our services, technology, legal obligations or data-processing practices change.
The latest version will be published on this page, and the “Last updated” date will be amended accordingly.
16. Contact Us
If you have questions, concerns or requests relating to this privacy policy or your personal information, please contact:
Lumenata Design Services Limited
Unit 24, Dollywaggon Way
Preston
PR5 6EW
Email: [email protected]
Telephone: 01772 312 416